Listening is a key component of good communications and because we are hearing what others are saying, we “assume” we are listening. There is a difference “Listening is about being present, not just being quiet.” ― Krista Tippett When we listen, we are giving. We are giving our time and attention…
You know them. They are the people you meet and when, the meeting is over you feel better for the conversation. You want more. What is it that makes them so successful? They do these five things right. They are present. And by present I mean they are all in…
7 – 38 – 55 Since Albert Mehrabian’ s research in 1967 this ratio has been the go to for speakers, trainers and others to reinforce how important aspects other than words are, in communication. Mehrabian’ s research has been interpreted to demonstrate that only 7% of a message is…
I have heard countless managers tell me that they cannot find good people. “They don’t have a good work ethic, they complain, they aren’t engaged and they aren’t productive”. You have heard it too. And then I have worked with other teams that are engaged, where work is getting…
I was struck by this article by Doug Conant and Stephen MR Covey that described a building surrounded by a fence and razor wire. This had a guard tower and weeds had overtaken the yard. And this was the corporate office of a major food brand devoted to creating “global…
Talk with people not at them Are you stuck? Are people not engaging or acting in ways you expect? Try connecting with them versus talking at them. The way we communicate has such a powerful impact on the outcomes we experience for ourselves and through others. So let’s leverage that…
