I recently had some work done on my car. And I was waiting for the shuttle driver I observed a sales associate briefing her customer on the survey they were going to receive from the dealership. She was insistent that they really cared about the service the delivered and hat …
Withhold your attention
Withhold your service
Get the idea? …
Every once and awhile, I encounter a business where I get customer service that stands out. This happened yesterday at Office Depot on Colorado Boulevard and Evans.
I went in for a keyboard for my iPad. When I got back the box had been opened and it was missing a cable and operating manual.
They took it back no charge and before I left the store we checked the box to ensure it was all there.
Fast Company Magazine recently issued its Design Issue. I love this it
is full of useful gadgets. I also like the idea of design. How can I
make the customers experience with my organization better?
- – OXO Kitchen tools have large black rubberized handles to make them
- easier to grasp.
- – Apple famously has produced an elegant interface with their iproducts.
- – The Dyson Vacuum cleaner maintaining it’s suction.