Connect with your team as people in addition to their positions
Start your remote meetings off with a thoughtful question that gets people to know each other as people instead of just their positions. Instead of the analyst, sales professional and data entry, let people know each other as Bob, Mary and Louise.
Have you experienced a team member or manager that violated a policy? And when you confronted them they said, “I did not think a policy was a commitment.” I encountered this question in the new book by Fred Kofman Ph.D. The Meaning Revolution. In Fred’s story the executive shared that…
I recently had some work done on my car. And I was waiting for the shuttle driver I observed a sales associate briefing her customer on the survey they were going to receive from the dealership. She was insistent that they really cared about the service the delivered and hat…
Ten years ago, I moved back to Denver. At the same time, a new shopping center opened up behind my office with a Barbershop. Being convenient, this became my shop. I happened to get Bill as my Barber; he is the owner. Now in this center, we have seen restaurants;…
Withhold your attention
Withhold your service
Get the idea? …
Every once and awhile, I encounter a business where I get customer service that stands out. This happened yesterday at Office Depot on Colorado Boulevard and Evans.
I went in for a keyboard for my iPad. When I got back the box had been opened and it was missing a cable and operating manual.
They took it back no charge and before I left the store we checked the box to ensure it was all there.