I recently had some work done on my car. And I was waiting for the shuttle driver I observed a sales associate briefing her customer on the survey they were going to receive from the dealership. She was insistent that they really cared about the service the delivered and hat …
Withhold your attention
Withhold your service
Get the idea? …
Every once and awhile, I encounter a business where I get customer service that stands out. This happened yesterday at Office Depot on Colorado Boulevard and Evans.
I went in for a keyboard for my iPad. When I got back the box had been opened and it was missing a cable and operating manual.
They took it back no charge and before I left the store we checked the box to ensure it was all there.
Fast Company Magazine recently issued its Design Issue. I love this it
is full of useful gadgets. I also like the idea of design. How can I
make the customers experience with my organization better?
- – OXO Kitchen tools have large black rubberized handles to make them
- easier to grasp.
- – Apple famously has produced an elegant interface with their iproducts.
- – The Dyson Vacuum cleaner maintaining it’s suction.
I mean do you care about your customer. I know many of you are all nodding your head vigorously. (I know I am). The question then is…do you show it? If so how?
Four months ago I started seeing a new Chiropractor. I like his work but what struck me last week was that I have not heard from my previous Dr. I was a twice a month client/patient. So now he is
out four months of revenue and he has no idea why? He may not even know I am gone.