How much does “rude” cost?

It turns out it can cost you your life. A recent article in the Wall Street Journal referenced a study from Israel where researchers either said two rude comments to the care team or they made two neutral comments. The teams that received the rude comments…”made significantly more diagnostic errors …

Continue reading

Feedback is a Gift

  In my Toastmaster club we often say,” Feedback is a gift”. I would qualify that statement with a resounding yes, as long as it is delivered with positive intent. And even then it can go wrong. Often the way we deliver feedback can trigger a negative or defensive response …

Continue reading