When we are accountable, there are a host of benefits:
Trust – people trust people that are accountable to their word.
Predictability – when we can count on others to be accountable, we can start to predict outcomes.
Conflict Reduction- many organizational conflicts come from missed expectations or missed promises.
Improved Performance – people can count on others to do their job, so they complete their part and more gets done.
The very thing that gets high performers promoted into leadership can be the limiter in their behavior as a leader. The drive to achieve, to be a pace setter, is what gets producers noticed and considered for promotion. But a constant drive for achievement without the human connection can damage team performance.
When we say what we want to say or send the email we want to send without considering its impact on the other party, we can be damaging productivity and/or the performance of the team.
What Barry and Queen Victoria recognized was the power of presence. Not necessarily having the answer but being in the trenches working with their teams to find the answers.
Leaders develop with experience. Not just the experience of success but also through the pain and disappointment of failure.