Communicating for the bottom line: the human and financial impact of communications

$12.0 Billion Dollars! That’s the amount of waste documented in the US Hospital System due to poor communications according to research from University of Maryland reported in 2009. At the time that represented about two percent (2%) of hospital revenue nationwide!!! Think about that,…when the average Hospital Margin at the …

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Five Signs You Might Be a Bad Boss

You can’t control your emotions As a leader, your emotional tone sets the tone for your team. If you are frustrated, your team is in all likelihood going to experience frustrations. I am sure you have heard, “emotions are contagious.” Today there is increasing evidence that they are.  Realizing that …

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