If you are the leader, it is incumbent on you to get your message across. You need to own it if it falls on deaf ears. This isn’t very hard. It requires you to slow down just a bit and to think through:
LinkedIn recently released a report on the top ten job skills employers wanted in new hires. Communication was number One! I could have told you that. Unless you are a hermit or you are truly working alone, your ability to communicate is crucial to your success. Everything you do involves…
What occurred to me as Ken was describing his experience at McDonald’s, was that through automation, they have stripped out any possibility of engagement… it is just a series of routines. As a result, the server checked out.
The very thing that gets high performers promoted into leadership can be the limiter in their behavior as a leader. The drive to achieve, to be a pace setter, is what gets producers noticed and considered for promotion. But a constant drive for achievement without the human connection can damage team performance.