What occurred to me as Ken was describing his experience at McDonald’s, was that through automation, they have stripped out any possibility of engagement… it is just a series of routines. As a result, the server checked out.
The very thing that gets high performers promoted into leadership can be the limiter in their behavior as a leader. The drive to achieve, to be a pace setter, is what gets producers noticed and considered for promotion. But a constant drive for achievement without the human connection can damage team performance.
There are things you can do right now that will motivate, inspire, and engage your team. Here are five ideas.
When we say what we want to say or send the email we want to send without considering its impact on the other party, we can be damaging productivity and/or the performance of the team.
Clients often ask, “How can I wield more influence?” Or, “How can I create a bigger impact?” Personal Presence is hard to define and yet when we encounter it we recognize it. I remember looking at a gym that had some unknown (to me) martial arts class. I watched a…