I Did Not Think The Policy Was a Commitment

Have you experienced a team member or manager that violated a policy? And when you confronted them they said, “I did not think a policy was a commitment.” I encountered this question in the new book by Fred Kofman Ph.D. The Meaning Revolution. In Fred’s story the executive shared that …

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Are you listening to your client? If not who is?

I was speaking with an ex Client the other day (She was a client from my time at another firm). She was telling me about the new supplier the hospital system had just brought in. It was a large
national company. As they came in to implement they told her about all of the processes she had that they would not be continuing because none of their other clients had these processes.

They had not taken the time to know Jennifer. So, she shared how she was adamant about her processes, because they were …

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