As a communication and leadership coach, I often work with people of have to give a presentation in front of others and they are afraid. They look at people that they see on stage that deliver so well and think, “I can never do that.” The famous actor Laurence Olivier…
$12.0 Billion Dollars! That’s the amount of waste documented in the US Hospital System due to poor communications according to research from University of Maryland reported in 2009. At the time that represented about two percent (2%) of hospital revenue nationwide!!! Think about that,…when the average Hospital Margin at the…
Many of people I work with are always talking about leadership and how everyone needs to be a good leader, an engaged leader, a self-leader. OK. But what about a good follower? We hear a LOT about leadership, not so much about followership. And yet in order to be a…
7 – 38 – 55 Since Albert Mehrabian’ s research in 1967 this ratio has been the go to for speakers, trainers and others to reinforce how important aspects other than words are, in communication. Mehrabian’ s research has been interpreted to demonstrate that only 7% of a message is…
I have heard countless managers tell me that they cannot find good people. “They don’t have a good work ethic, they complain, they aren’t engaged and they aren’t productive”. You have heard it too. And then I have worked with other teams that are engaged, where work is getting…
People today seem to be more sensitive to time. Sometimes it’s because they do not manage time well and sometimes it’s because they are just crazy busy. Yet many people continue to write long emails and take one hour meetings when 20 or 30 minutes would do. The result is…
