What occurred to me as Ken was describing his experience at McDonald’s, was that through automation, they have stripped out any possibility of engagement… it is just a series of routines. As a result, the server checked out.
The very thing that gets high performers promoted into leadership can be the limiter in their behavior as a leader. The drive to achieve, to be a pace setter, is what gets producers noticed and considered for promotion. But a constant drive for achievement without the human connection can damage team performance.
There are things you can do right now that will motivate, inspire, and engage your team. Here are five ideas.
You are in the midst of your pitch. There is a lot on the line and the buyer, the investors, or the other party asks the uncomfortable question. Is it an objection? Where they say words to the effect, “we don’t believe you can do that”. How do you respond?…