Something Came Up, or How Not to be Accountable

How often has this occurred in your organization? Your meeting starts and a member of your team (Tom) that really should be in the meting rolls in ten minutes later and says, “Sorry my previous meeting ran long.” What is your response? It’s OK his meeting ran long. It’s not…

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The Role of Communication and Culture

In my corporate career I was with a firm that acquired 22 brands and tried to consolidate them into one. Think about that 22 distinct companies, leaders and cultures, consolidated into one. What followed was Chapter 11 Bankruptcy, a fire sale acquisition and now the entity no longer exists. It…

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Does She Have Stage Fright? – Yes, And It Doesn’t Matter

As a communication and leadership coach, I often work with people of have to give a presentation in front of others and they are afraid. They look at people that they see on stage that deliver so well and think, “I can never do that.” The famous actor Laurence Olivier…

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Communicating for the bottom line: the human and financial impact of communications

$12.0 Billion Dollars! That’s the amount of waste documented in the US Hospital System due to poor communications according to research from University of Maryland reported in 2009. At the time that represented about two percent (2%) of hospital revenue nationwide!!! Think about that,…when the average Hospital Margin at the…

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