Compassionate Coaching

I recently came across some research that shows that developing people is a skill that many
leaders lack. Lominger a Leadership Think Tank has identified 67 competencies that make for effective leaders. Both managers, and their direct reports, rank the leaders skill at developing people
as the least developed skill.
Did I read that right? Leaders, (who are most effective when they can deploy talented, motivated individuals), do not have the skills to develop that talent that they need for success?

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It Depends

I used to joke with one of my colleagues that I should care a box of Depends™ Diapers with us on calls because this was her favorite phrase. And then someone asked me in a different context; “Why
should it depend. Why should the service your customer receives depend on who is at the register or who is on duty this day”?

This is a good question. I know what Linda would say. How about you?

Linda would say, “There are so many variables in the service we deliver.” …

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