I have been having a running dialog with colleagues for several years no on the idea of “being” vs. the idea of “doing”.
I have heard things like:
– “It’s not what you do that defines you.”
– “We are not our work.”
– “Be the success you want and it will happen”
I see a bit of truth in all of these statements, BUT I don’t think it is complete. I call it the do be do be do paradox. …
I was at a conference recently and the speaker said, “A little integrity goes a long way.” Really? What is a little integrity? How much is enough?
Meanwhile back at the conference everyone was buzzing and nodding their heads. This indicated that they too felt that “a little integrity goes a long way”.
Websters Dictonary defines integrity as follows
INTEGRITY
1: firm adherence to a code of especially moral or artistic values : incorruptibility
2: an unimpaired condition …
Far too often many sales people are so focused on getting the deal or communicating their message that they don’t hear the comment that sold the deal. Then they talk ourselves out of it.
Typically what has happened is even though they put on their consultative selling skills and asked questions and “listened”, they allowed their thinking to get high jacked. They heard something and
while the buyer was talking they allowed their thinking to chase down a thread of thought. Perhaps they heard the buyer start talking about the challenges she is …
I am talking to a consultant who was hired to help an organization convert their Customer Relation Management system (CRM). Everything went well. About 90 days after the conversion they called him
back and asked him to work with one of their employees who was just having a hard time with the system.
They said, “Steve is a valuable employee. He has been with us for more than twenty years. We really want him to get on board”.
The consultant sat with Steve for two weeks. When …
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I mean do you care about your customer. I know many of you are all nodding your head vigorously. (I know I am). The question then is…do you show it? If so how?
Four months ago I started seeing a new Chiropractor. I like his work but what struck me last week was that I have not heard from my previous Dr. I was a twice a month client/patient. So now he is
out four months of revenue and he has no idea why? He may not even know I am gone.
…
Team Spirit
I am reading from Pyramid of Success by Coach John Wooden and Jay Carty. They build a pyramid with building blocks of character and behavior. One of the building blocks is Team Spirit. Coach Wooden
knows a little about Teams. He helped the UCAL Basketball team when 10 championships in a twelve year period. The UCLA Bruins in his tenure had 885 wins to 203 losses.
Coach points out that anyone of his starters could have stood out as a super star or …
