This is not always easy, but you can create a culture of candor and accountability. You do it through practice and habit. When you understand the psychology, structure, and cadence of communication, you can leverage this to drive performance.
Leaders develop with experience. Not just the experience of success but also through the pain and disappointment of failure.
In 2017 Gallup reported that 70% of the US workforce is unengaged! That is a 3 point jump over 2015. How does that happen? I hear all the time from clients and colleagues, “I can’t find good employees.” Is it because the quality of employees has declined? Or is something…
let me rephrase that, some leaders will blame money or time for their slow progress in change. They wait for a others or their suppliers to innovate. I hear it in the language that then reinforces their beliefs:
As I work with clients I have observed that many of them are very adept at “managing” the business. That is working on tasks, tracking budgets and moving at speed to get lots of things done. There is another set of clients that seem to get different results; sometime greatly…
I am talking to a consultant who was hired to help an organization convert their Customer Relation Management system (CRM). Everything went well. About 90 days after the conversion they called him
back and asked him to work with one of their employees who was just having a hard time with the system.
They said, “Steve is a valuable employee. He has been with us for more than twenty years. We really want him to get on board”.
The consultant sat with Steve for two weeks. When …
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