As I have interviewed countless leaders on what communication skills they think are important, almost always in the top three is listening. One of the first things to do to enhance your listening is to get into relationship with the people you are listening to. That means you care. It…
$12.0 Billion Dollars! That’s the amount of waste documented in the US Hospital System due to poor communications according to research from University of Maryland reported in 2009. At the time that represented about two percent (2%) of hospital revenue nationwide!!! Think about that,…when the average Hospital Margin at the…
Last week I called a hospital in New Mexico and got the dreaded phone tree. You know the one: “Press one for English, Press two for Spanish, Press three for the Emergency Room, Press four for Maternity and Press five for General Med Surg.” And then, “Press six to repeat…
I often hear from client managers that feedback is difficult because employees don’t want to hear it. And I hear from team members that they don’t receive good feedback. Clearly there is an opportunity here for better management of those difficult conversations. What makes them difficult in the first place?…
One of the biggest drivers for employee engagement and performance is that they find meaning in their work. Yet for some jobs it might be hard to imagine the “meaning” of work for let’s say a Bill Collector. Yet having spent a couple of decades in that business and working…
In 2017 Gallup reported that 70% of the US workforce is unengaged! That is a 3 point jump over 2015. How does that happen? I hear all the time from clients and colleagues, “I can’t find good employees.” Is it because the quality of employees has declined? Or is something…
