I used to joke with one of my colleagues that I should care a box of Depends™ Diapers with us on calls because this was her favorite phrase. And then someone asked me in a different context; “Why
should it depend. Why should the service your customer receives depend on who is at the register or who is on duty this day”?
This is a good question. I know what Linda would say. How about you?
Linda would say, “There are so many variables in the service we deliver.” …
I recently reconnected with an old friend and colleague who I worked with early in my career. Jack Hoban is an author, a combat instructor
and a corporate transformation executive. His new book The Warrior Ethic presents an interesting premise:
When you disrespect someone, (in their mind back in the reptilian brain) you are threatening their life. Is it any wonder that practice isn’t working so well?
In an environment where over half of us are not engaged in our jobs and …
Most employees come to work and are eager to do good work. They also want to develop mastery, according to studies reported by Daniel Pink in his book Drive. Yet, often we see managers stifling the
engagement of the employee.
One way we do this is by delegating too specifically. Suppose I want the employee to rearrange the shelf of product on aisle 3? If I tell them that I want the larger cans on the bottom and the
smaller on top they leave with the idea that I don’t trust their …
In one of my LinkedIn groups the question was asked, by David R Frick, “Emotional paychecks are
often more valued than financial ones. How do you calculate the emotional value and how often do you pay them?” Good question don’t you think?
Gallup has conducted a number of surveys that demonstrate that beyond a certain income, our
baseline of happiness does not increase. They are also known for their employee engagement work. They have …
I was struck this week by a story of a young kid, 15 years old, who radically has changed the science of Cancer detection. He is not a science major, he is not particularly interested in science (so
he says), but he created a way to detect pancreatic cancer for pennies!
Pancreatic cancer is a particularly bad cancer because it is normally detected too late to reverse it. This kid developed the test from information published on the internet. Don’t believe it look
here. …
Are you looking for a formula to get your team to do their job? Do you ever wonder why they just don’t get the culture? I watched a leader reinforce culture
just last week.
Some of you know I sell for a collection agency. I was meeting with a small Critical Access Hospital. and During the Q & A portion of the interview, I heard the CEO mention their “Calling Group”
evenings. I had to learn a little more. …
