Do They Care About Their Customers…? You tell me.
If Your store opens at 8:00 AM are you ready for business or are you getting set up for business at 8:30? And how much business did you miss because you could not deliver at 8:00 AM?
Tag: Management
Can Meaning Create Team Engagement?
One of the biggest drivers for employee engagement and performance is that they find meaning in their work. Yet for some jobs it might be hard to imagine the “meaning” of work for let’s say a Bill Collector. Yet having spent a couple of decades in that business and working…
Leadership and Followership
Many of people I work with are always talking about leadership and how everyone needs to be a good leader, an engaged leader, a self-leader. OK. But what about a good follower? We hear a LOT about leadership, not so much about followership. And yet in order to be a…
Make Time for What is Important
If you are like me you have lots of people you know telling you how busy they are and how they don’t have enough time in the day. I have one friend who will take 20 minutes to tell me about the snow storm, the traffic, the supervisor at work…
Compassionate Coaching
I recently came across some research that shows that developing people is a skill that many
leaders lack. Lominger a Leadership Think Tank has identified 67 competencies that make for effective leaders. Both managers, and their direct reports, rank the leaders skill at developing people
as the least developed skill.
leaders lack. Lominger a Leadership Think Tank has identified 67 competencies that make for effective leaders. Both managers, and their direct reports, rank the leaders skill at developing people
as the least developed skill.
Did I read that right? Leaders, (who are most effective when they can deploy talented, motivated individuals), do not have the skills to develop that talent that they need for success?
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It Depends
I used to joke with one of my colleagues that I should care a box of Depends™ Diapers with us on calls because this was her favorite phrase. And then someone asked me in a different context; “Why
should it depend. Why should the service your customer receives depend on who is at the register or who is on duty this day”?
This is a good question. I know what Linda would say. How about you?
Linda would say, “There are so many variables in the service we deliver.” …
