If you ask most people what makes good communication they will tell you it is being articulate and concise in the message. Albert Mehrabian a professor at UCLA demonstrated that the emotional content of a message (whether or not your audience likes you, trusts you, respects you, etc) is communicated…
More and more often now, I am working with people and doing presentations over the phone and the web. This is very convenient both for me and for the buyer/audience. Many buyers report they would rather get introduced to a product or concept this way versus the traditional face to…
I have been participating in a study with Marshall Goldsmith over the last few weeks. In it I get a set of 7 questions. They were questions like: Did you do your best to have positive interactions with others today? Did you do your best to set clear and specific…
I was driving home from Toastmasters the other night and talking with my wife when she said what is it that keeps you going back after twelve years? The word Love sprang to mind. You see in my home club there is no doubt that every one there is there…
If you are like me you have lots of people you know telling you how busy they are and how they don’t have enough time in the day. I have one friend who will take 20 minutes to tell me about the snow storm, the traffic, the supervisor at work…
I have been giving a lot of thought recently to the role of intentions in business. I believe they are one of the keys to our long-term success. Most companies are started with an intention to deliver something better or to solve a problem that has not been solved. As…
