Listening is a key component of good communications and because we are hearing what others are saying, we “assume” we are listening. There is a difference “Listening is about being present, not just being quiet.” ― Krista Tippett When we listen, we are giving. We are giving our time and attention…
I just returned from a workshop where the trainer had people list out on sticky-notes the characteristics of someone that really made a dramatic impact on their lives. She had us do this prior to the workshop kick off. She then provided an overview of Social and Emotional Intelligence. She…
Recently my wife experienced a visit to the clinic. We’ve been patients here for over 15 years. There have been changes and they have taken on an investor (To improve operations). Here are some of the things they are doing to improve the patient experience: Big fat screen TV…
I recently came across a study that reports that 55% of employees do not trust their leaders! That hurts. A leader who learns that 55% of the team does not trust their leadership should step back and evaluate their approach. Most won’t. Most will assume that this report refers to…
You know them. They are the people you meet and when, the meeting is over you feel better for the conversation. You want more. What is it that makes them so successful? They do these five things right. They are present. And by present I mean they are all in…
Many of people I work with are always talking about leadership and how everyone needs to be a good leader, an engaged leader, a self-leader. OK. But what about a good follower? We hear a LOT about leadership, not so much about followership. And yet in order to be a…
