One of the biggest drivers for employee engagement and performance is that they find meaning in their work. Yet for some jobs it might be hard to imagine the “meaning” of work for let’s say a Bill Collector. Yet having spent a couple of decades in that business and working…
In 2017 Gallup reported that 70% of the US workforce is unengaged! That is a 3 point jump over 2015. How does that happen? I hear all the time from clients and colleagues, “I can’t find good employees.” Is it because the quality of employees has declined? Or is something…
You know them. They are the people you meet and, when the meeting is over, you feel better for the conversation. You want more. What is it that makes them so successful? They do these five things right. 1. They are present. And by present I mean they are all…
I am fascinated by the effect communications has on our ability to perform and thrive. Then, over the weekend, I had the same insight delivered three times. When that happens, I pay attention. First, my friend Tom LaRotonda were having coffee and exploring ideas when he shared something he…
It turns out it can cost you your life. A recent article in the Wall Street Journal referenced a study from Israel where researchers either said two rude comments to the care team or they made two neutral comments. The teams that received the rude comments…”made significantly more diagnostic errors…
In my Toastmaster club we often say,” Feedback is a gift”. I would qualify that statement with a resounding yes, as long as it is delivered with positive intent. And even then it can go wrong. Often the way we deliver feedback can trigger a negative or defensive response…
