Every once and awhile, I encounter a business where I get customer service that stands out. This happened yesterday at Office Depot on Colorado Boulevard and Evans.
I went in for a keyboard for my iPad. When I got back the box had been opened and it was missing a cable and operating manual.
They took it back no charge and before I left the store we checked the box to ensure it was all there.
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Fast Company Magazine recently issued its Design Issue. I love this it
is full of useful gadgets. I also like the idea of design. How can I
make the customers experience with my organization better?
You submitted your RFP Proposal and they’ve called for a demonstration. So you pull out all the stops. You are prepared to tell them all about your firm how you’ve
been in business forever, how you represent X% of the industry and all the awards you’ve achieved. If you do this you’ve lost the deal.
Remember the selection process is not about you. It is about the buyer.
What are the issues they are …
I was struck this week by a story of a young kid, 15 years old, who radically has changed the science of Cancer detection. He is not a science major, he is not particularly interested in science (so
he says), but he created a way to detect pancreatic cancer for pennies!
Pancreatic cancer is a particularly bad cancer because it is normally detected too late to reverse it. This kid developed the test from information published on the internet. Don’t believe it look
here. …
Are you looking for a formula to get your team to do their job? Do you ever wonder why they just don’t get the culture? I watched a leader reinforce culture
just last week.
Some of you know I sell for a collection agency. I was meeting with a small Critical Access Hospital. and During the Q & A portion of the interview, I heard the CEO mention their “Calling Group”
evenings. I had to learn a little more. …
I love my mobile device. It helps me stay connected, it gives me a chance to keep up on emails and it is convenient. It is also
dangerous. We can become complacent with them and reveal information we don’t want to.
I am sitting in the Des Moines airport waiting for my flight when a young attorney sits down and fires up his phone. He is calling back to the attorney of his client. There are about 45 people
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