Are you Zoomed out? Are you tired of meetings where it seems nothing gets done? Are you frustrated by the sheer volume of information coming across your desk? This is often the result of unstructured communication. Where people just show up and throw up. There is no agenda, their points…
I write a lot here about the craft of creating and succeeding in business. I deliberately use the word craft because building a business is a bit science and a bit art. There are proven strategies and tactics that, when applied, will propel your business to success. And then…
LinkedIn recently released a report on the top ten job skills employers wanted in new hires. Communication was number One! I could have told you that. Unless you are a hermit or you are truly working alone, your ability to communicate is crucial to your success. Everything you do involves…
What occurred to me as Ken was describing his experience at McDonald’s, was that through automation, they have stripped out any possibility of engagement… it is just a series of routines. As a result, the server checked out.
Connect with your team as people in addition to their positions
Start your remote meetings off with a thoughtful question that gets people to know each other as people instead of just their positions. Instead of the analyst, sales professional and data entry, let people know each other as Bob, Mary and Louise.
Before you decide that they don’t know what to do, it may be helpful to inquire into what they think they need to be successful. It could be that they are stuck with a new challenge with a customer. Or they are having personal issues that are distracting, or perhaps they have heard rumors about themselves or the company that are distracting them. By taking the time to understand where they are coming from, and then addressing the issue, they may get better results.
