You know them. They are the people you meet and, when the meeting is over, you feel better for the conversation. You want more. What is it that makes them so successful? They do these five things right. 1. They are present. And by present I mean they are all…
I am fascinated by the effect communications has on our ability to perform and thrive. Then, over the weekend, I had the same insight delivered three times. When that happens, I pay attention. First, my friend Tom LaRotonda were having coffee and exploring ideas when he shared something he…
It turns out it can cost you your life. A recent article in the Wall Street Journal referenced a study from Israel where researchers either said two rude comments to the care team or they made two neutral comments. The teams that received the rude comments…”made significantly more diagnostic errors…
In my Toastmaster club we often say,” Feedback is a gift”. I would qualify that statement with a resounding yes, as long as it is delivered with positive intent. And even then it can go wrong. Often the way we deliver feedback can trigger a negative or defensive response…
Have you ever had a conversation with someone, and you watched him or her disconnect, and then wondered why? The answer could be the difference between inductive and deductive reasoning. We all have our preferred communication style or way we want to process information. If you think of the DISC…
Working with Tom’s organization (not his real name) was intense. You ate what you killed… period. In addition, if a colleague had an account you wanted, you could steal it. There was very little cooperation and Tom’s sales team washed out at a rate of about 45% per year. I…
