Bitterness and Hyperbole…Really:

Recently I opened Facebook and caught a comment by an author whose book had uplifted me and he was joined on the comment thread by another inspiring author. Both of these gentlemen are nationally
known speakers and writers on leadership. They speak to the need for authenticity and genuineness in business, and how our intentions matter and how we should look to inspire others with our actions.

And then I read further. They were both complaining about how a specific politician was full of hyperbole and bitterness and how no politician had ever …

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It Depends

I used to joke with one of my colleagues that I should care a box of Depends™ Diapers with us on calls because this was her favorite phrase. And then someone asked me in a different context; “Why
should it depend. Why should the service your customer receives depend on who is at the register or who is on duty this day”?

This is a good question. I know what Linda would say. How about you?

Linda would say, “There are so many variables in the service we deliver.” …

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