Recently my wife experienced a visit to the clinic. We’ve been patients here for over 15 years. There have been changes and they have taken on an investor (To improve operations). Here are some of the things they are doing to improve the patient experience: Big fat screen TV…
I recently came across a study that reports that 55% of employees do not trust their leaders! That hurts. A leader who learns that 55% of the team does not trust their leadership should step back and evaluate their approach. Most won’t. Most will assume that this report refers to…
You know them. They are the people you meet and when, the meeting is over you feel better for the conversation. You want more. What is it that makes them so successful? They do these five things right. They are present. And by present I mean they are all in…
Many of people I work with are always talking about leadership and how everyone needs to be a good leader, an engaged leader, a self-leader. OK. But what about a good follower? We hear a LOT about leadership, not so much about followership. And yet in order to be a…
I recently had some work done on my car. And I was waiting for the shuttle driver I observed a sales associate briefing her customer on the survey they were going to receive from the dealership. She was insistent that they really cared about the service the delivered and hat…
Common complaints from managers I work with are, “my employees are not engaged, they are not adopting the new system, they are not stretching out of their comfort zone.” As we talk a little longer it becomes apparent that people have not developed the tools (no, that’s not true, there…
