Change is a challenge in many organizations. One phrase I often hear from clients is, “we are experiencing change fatigue.” I get it… and yet there is no choice but to change. Blockbuster video decided they did not need to change and where are they today? Or look at Eastman…
Most of us strive to say the “right” thing, the polite thing, the thing that represents the person we aspire to be. The trouble is that our body often betrays us. I was listening to an NPR Invisibilia Podcast recently on the subconscious conditioning that we have that often affects…
You can’t control your emotions As a leader, your emotional tone sets the tone for your team. If you are frustrated, your team is in all likelihood going to experience frustrations. I am sure you have heard, “emotions are contagious.” Today there is increasing evidence that they are. Realizing that…
I recently came across a study that reports that 55% of employees do not trust their leaders! That hurts. A leader who learns that 55% of the team does not trust their leadership should step back and evaluate their approach. Most won’t. Most will assume that this report refers to…
You know them. They are the people you meet and when, the meeting is over you feel better for the conversation. You want more. What is it that makes them so successful? They do these five things right. They are present. And by present I mean they are all in…
I recently had some work done on my car. And I was waiting for the shuttle driver I observed a sales associate briefing her customer on the survey they were going to receive from the dealership. She was insistent that they really cared about the service the delivered and hat…
