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Tag: Culture

Have you been Hijacked?

Have you been Hijacked? Imagine a recent conversation with your new boss. She reviews a presentation you are going to make next week. And she says, “I don’t like it. You can do better.” And she walks away. What she does not know is that over the last several years…

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July 27, 2014 June 1, 2017Communication Amygdala hijack, Communicating for Success, Culture, Talent Development

Is there a role for generosity in business

First let’s revisit Bill the Barber. It was time for a hair cut today. Checking in with Bill and his business, things are picking up. He has filled another chair. I know why – He shared this story about another customer. The customer told him, “Bill I’ll bet you have had customers disappear and…

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July 20, 2014 July 20, 2014Business Culture Culture, Customer Service, Generosity, Giving it away, Reciprocity

Intentions 2.0

I have been giving a lot of thought recently to the role of intentions in business. I believe they are one of the keys to our long-term success.  Most companies are started with an intention to deliver something better or to solve a problem that has not been solved.  As…

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June 15, 2014 June 16, 2014Business Culture Culture, Customer Service, Intention, Service, Value Creation

Welcome to “The Immeasurable Things that Make a Measurable Difference”

The purpose of this blog is to help you on your journey from strive to Thrive. While the name may seem long, it captures the essence that there are things that are hard to measure – culture, values, attitudes – yet they make a measurable, and immeasurable, difference in life and results.

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June 13, 2014 June 13, 2014Business Culture Attitude, Culture, Intention, Leadership, Trust

It’s Good To Be Nervous

When I first got started in selling, I mean really started, I had a boss named Jon. Jon’s motto was that if weren’t a little nervous in a sales call you weren’t working hard enough. What he was trying to instill was the need to stretch always for the bigger…

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April 27, 2014 May 22, 2014Sales Culture, Intention, Sales

Bill The Barber’s Secret to Success

Ten years ago, I moved back to Denver. At the same time, a new shopping center opened up behind my office with a Barbershop. Being convenient, this became my shop.  I happened to get Bill as my Barber; he is the owner. Now in this center, we have seen restaurants;…

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April 27, 2014 May 22, 2014Business Culture, Customer Service Culture, Customer Service, Generosity
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