Recently I had the opportunity to listen to a recording of Eli Pariser speaking at TED, l regarding what he calls Filter Bubbles. This refers to the filters we establish and or that are established for us to filter information.
Many of the readers of this and other blogs use RSS Feeds as a way to create lists of what we feel is relevant content so that we don’t have to listen to or read all the other “stuff” that is
published. I know I was …
I was speaking with an ex Client the other day (She was a client from my time at another firm). She was telling me about the new supplier the hospital system had just brought in. It was a large
national company. As they came in to implement they told her about all of the processes she had that they would not be continuing because none of their other clients had these processes.
They had not taken the time to know Jennifer. So, she shared how she was adamant about her processes, because they were …
I have seen a couple of very interesting posts this week that struck me in the way that the companies went out of their way to make things right for their clients. These kinds of heroic tales always
inspire me. And yet there is the other side that says that customers don’t need heroics they really are quite satisfied with capable and competent service. So which is it? Let me quote my friend
Linda Farrar, “it depends.”
The first article I read was in Bloomberg Business Week, …
I caught the Daily Show the other day as Jon Stewart was interviewing Bill Moyers and they were speaking about the quality and depth of Moyer’s interviews over the years. Moyers said something that
has been niggling at the back of my mind.
He was telling us why he no longer likes to interview politicians. And I paraphrase here “it’s because they want to conceal their thoughts not expose them.” He then offered a great example from our
current run up to the GOP Primary. As Newt Gingrich was interviewed and asked about …
I visited Mom over the weekend for Mothers day. She has had a lot of medical appointments over the last few months and my Dad and I were talking about some of the more memorable experiences.
One was coming out of the orthopedic center in a snow storm and the young nurse that wheeled Mom out to the car and helped her into the car struck a nerve with my Dad when she hugged him as they
completed the task of getting Mom into the car.
A hug; …
Reading in the April Issue of Science of Mind Magazine, I read the following quote by Gary Malkin, “One of the most precious
resources that human beings have, is the ability to pay attention; an attention that uses all parts of our self…”
Look at that again, our ability to pay attention is precious. And yet how are we using this resource? Look around a conference and see how many people are reading their Blackberry’s or
IPhones instead of listening to the speaker they …
