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Your Superpower – Communications Part 1

When you were a kid didn’t you want a superpower? I did; I wanted the strength of Superman. Guess what – you have a super power, it is in the way you communicate. When you develop and train this power you can move mountains, you can see into people’s thinking…

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August 10, 2014 August 10, 2014Communication Communicating for effect, Communication and Leadership, Leadership

Mind Reading for Success – Not

I was speaking with a colleague the other day who was frustrated because the deal did not close in the first meeting. (Typical Sales cycle is six months to a year). He said we need to go back and present because they had not delivered enough for the sponsor to sell…

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August 3, 2014 August 23, 2014Sales Communication, Discovery, Mind reading, Sales Leadership

Have you been Hijacked?

Have you been Hijacked? Imagine a recent conversation with your new boss. She reviews a presentation you are going to make next week. And she says, “I don’t like it. You can do better.” And she walks away. What she does not know is that over the last several years…

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July 27, 2014 June 1, 2017Communication Amygdala hijack, Communicating for Success, Culture, Talent Development

Is there a role for generosity in business

First let’s revisit Bill the Barber. It was time for a hair cut today. Checking in with Bill and his business, things are picking up. He has filled another chair. I know why – He shared this story about another customer. The customer told him, “Bill I’ll bet you have had customers disappear and…

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July 20, 2014 July 20, 2014Business Culture Culture, Customer Service, Generosity, Giving it away, Reciprocity

Three Key Components to Communication

If you ask most people what makes good communication they will tell you it is being articulate and concise in the message. Albert Mehrabian a professor at UCLA demonstrated that the emotional content of a message (whether or not your audience likes you, trusts you, respects you, etc) is communicated…

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July 14, 2014 July 14, 2014Communication Communicating Emotion, Communicating for Success, The Impact of Communication

Three steps to an improved Web demo

More and more often now, I am working with people and doing presentations over the phone and the web. This is very convenient both for me and for the buyer/audience. Many buyers report they would rather get introduced to a product or concept this way versus the traditional face to…

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July 6, 2014 June 30, 2014Communication, Sales, Uncategorized Online Demo's, Presentations, Selling, WebEx presentations
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