Recently my wife experienced a visit to the clinic. We’ve been patients here for over 15 years. There have been changes and they have taken on an investor (To improve operations). Here are some of the things they are doing to improve the patient experience: Big fat screen TV…
I recently had a long conversation with a CEO who said, “I don’t do business with friends.” Did I hear that right? I have been in sales and sales management for over thirty years and I can tell you that one of the great truths is; your buyer has to…
First let’s revisit Bill the Barber. It was time for a hair cut today. Checking in with Bill and his business, things are picking up. He has filled another chair. I know why – He shared this story about another customer. The customer told him, “Bill I’ll bet you have had customers disappear and…
I have been giving a lot of thought recently to the role of intentions in business. I believe they are one of the keys to our long-term success. Most companies are started with an intention to deliver something better or to solve a problem that has not been solved. As…
Ten years ago, I moved back to Denver. At the same time, a new shopping center opened up behind my office with a Barbershop. Being convenient, this became my shop. I happened to get Bill as my Barber; he is the owner. Now in this center, we have seen restaurants;…
