I recently came across a study that reports that 55% of employees do not trust their leaders! That hurts. A leader who learns that 55% of the team does not trust their leadership should step back and evaluate their approach. Most won’t. Most will assume that this report refers to…
I recently had some work done on my car. And I was waiting for the shuttle driver I observed a sales associate briefing her customer on the survey they were going to receive from the dealership. She was insistent that they really cared about the service the delivered and hat…
Common complaints from managers I work with are, “my employees are not engaged, they are not adopting the new system, they are not stretching out of their comfort zone.” As we talk a little longer it becomes apparent that people have not developed the tools (no, that’s not true, there…
I was delivering a workshop recently when one of the participants wanted to be heard. He wanted to acknowledge the role that emotion and feelings play in influence. This was interesting, what do you think; do they enhance influence or not? My own experience is that as I look back…
I was struck by this article by Doug Conant and Stephen MR Covey that described a building surrounded by a fence and razor wire. This had a guard tower and weeds had overtaken the yard. And this was the corporate office of a major food brand devoted to creating “global…
You can Create Trust within your team
