I often read varying points of view on balance. Some say balance is the key to a happy fulfilled life. Others say that if you are balanced you can’t achieve. I believe you can have both. But if you follow the formula below, you will not achieve a static balance.…
Start withholding
Withhold your attention
Withhold your service
Withhold money
Withhold knowledge
Withhold information
Withhold praise
Withhold feedback
Get the idea? …
Recently I opened Facebook and caught a comment by an author whose book had uplifted me and he was joined on the comment thread by another inspiring author. Both of these gentlemen are nationally
known speakers and writers on leadership. They speak to the need for authenticity and genuineness in business, and how our intentions matter and how we should look to inspire others with our actions.
And then I read further. They were both complaining about how a specific politician was full of hyperbole and bitterness and how no politician had ever …
I used to joke with one of my colleagues that I should care a box of Depends™ Diapers with us on calls because this was her favorite phrase. And then someone asked me in a different context; “Why
should it depend. Why should the service your customer receives depend on who is at the register or who is on duty this day”?
This is a good question. I know what Linda would say. How about you?
Linda would say, “There are so many variables in the service we deliver.” …
I recently reconnected with an old friend and colleague who I worked with early in my career. Jack Hoban is an author, a combat instructor
and a corporate transformation executive. His new book The Warrior Ethic presents an interesting premise:
When you disrespect someone, (in their mind back in the reptilian brain) you are threatening their life. Is it any wonder that practice isn’t working so well?
In an environment where over half of us are not engaged in our jobs and …
Most employees come to work and are eager to do good work. They also want to develop mastery, according to studies reported by Daniel Pink in his book Drive. Yet, often we see managers stifling the
engagement of the employee.
One way we do this is by delegating too specifically. Suppose I want the employee to rearrange the shelf of product on aisle 3? If I tell them that I want the larger cans on the bottom and the
smaller on top they leave with the idea that I don’t trust their …
