Get over it. Small talk is a way to create social cohesion. Think back to the last time you went into a meeting where the other party got right down to business. No small talk, no, “How are you?” How did that feel? Now contrast that with the meeting that…
I had the opportunity to listen to a TED presentation titled “Want to Help Someone: Shut Up and Listen”, by Ernesto Sirolli. He was speaking about the challenges he had when he first started
working in developing countries distributing aid and “helping” people develop crops and businesses. He could not understand why; for example, the natives would not plant gardens. His team would
demonstrate and the crops would …
When making a sales call or presentation, how do you respond when people ask you, how you do what you do, or how you help others”? Do you say something
like:
We outperform the industry average, OR we average a 16.94% recovery rate and that out performs the industry average as reported by
the ACA by almost 70%.
Which response leaves you wanting to know more?
I am …
The other day I called a software company to discuss an upgrade to their service offering that I purchase. They passed me though two lead “qualifiers (b”ad move guys) and then told me “a sales
person will call you back”.
Brooke called me back from her mobile phone in an area that had a poor signal. Literally every other sentence was dropped. I finally told her to call me from a land-line. What did she do? She moved
to a new location …
