Category: Business Culture

Fragmented Accountability

I am reading from the book the Three Laws of Performance by Steve Zaffron and Dave Logan. They point out that one of the flaws of some management systems is the fragmentation of
accountability. That struck a chord.

I have often seen managers and departments work only for their silos.

–   “We don’t need to know how they will deliver”.
–   “We don’t know if they can implement timely “.
–   “Who cares if operations, has the capacity”.
–    “Our job is to sell then …

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The Attitude of Value

I have been reading recently Bob Burgs new book, Go-Givers Sell More. In it he points out that our job in business is to create value. (I like this guy already). It is through value creation that
people will willingly pay us. The more value we create the better we are paid. Pretty simple equation isn’t it.

Here is where it gets interesting. He demonstrates the value of an attitude with the experience of staying at a Ritz Carlton Hotel. We all know this is one of the more expensive chains in the world.
…

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They Get It

An example of how one company leverages the Immeasurable Things That make a Measurable Difference.

My mother is no longer able to walk very far unassisted. Yet one of her great joys is shopping. I learned today that she can walk into Nordstrom, they will have her sit down and then the sales
professionals will bring her items to look at and or to try on. Now Nordstrom is famous for their customer service policy and they way they service their clientele.

Now that Mom has reduced mobility, …

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Expert Advice for FREE!

I was able to gain over thirty great ideas in 90 minutes yesterday from business and thought leaders for FREE! Yesterday I participated in two MeetUps’ yesterday. I had been watching them for a while and this week was the first Friday in months I was able to attend. I…

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