I just returned from conducting Mock Interviews with Good Will to Work . It is a program to help High School kids prepare for the work force. What a great experience on so many levels. First there were at least a dozen volunteers to conduct the interviews. These are people…
I recently read a post by Sandy Styer From Trusted Advisor Associates. It dealt with Apollo 13 and the model of collaboration that the Ground Control crew demonstrated for us. It is a great article
and you really should go read it here.
What leapt out at me was her sentence, “First, it’s no coincidence that the space missions were called missions. They weren’t projects or details or jobs, but missions. It took over
400,000 people to get a spacecraft launched, and all of them had a clear and …
Recently I have been following and participating in a discussion on LinkedIn regarding the question of “What is the root cause of the mindset that fails to put customers first”. There are a whole
host of good observations and viewpoints on the topic. These, range from, the greed of executive leadership, to ivory tower thinking to the lack of “servant” mentality and so on. I think we could ask
this question of all of the organizations we work in. Recent studies have pointed out that, customers expectations continue to fall with respect to customer service. This does NOT …
I was driving home last night and heard a brief interview with Jack Hanna on the radio. That’s right the wild animal guy talking about the Hope for Rwanda 2010 Gala being held here in Denver tonight. Jack reminded us of where this country has been, and the
incredible strides it has made to become 2009’s Top Business Reformer according to the World Bank’s “Doing Business report”.
A brief refresher; in 1994 there was another uprising and …
I was reading in the recent issue of Business Week about how lenders have started to negotiate on principal
in some of the mortgages that are under water. It spoke of their fear of the precedent this would set, apparently with good reason.
There was a short story about a salesman who was able to make his payments. However, because his neighbor’s house has declined in value he wanted to renegotiate his loan or he would walk away. His
comment; “it’s not a moral decision it’s a …
You just get frustrated and it just irritates the pig. My Friend BC offered up that tidbit at a Toastmaster meeting a couple of weeks ago in talking about how many people react to change. Why is it that we react so to change? Is it because we do not…
