Category: Business Culture

To be, or not to be, that is the question. How many times have we heard this famous Shakespearean quote since we’ve were children? Well, I have finally answered this question in my life. As
long as I have a breath left inside me…I will choose to be. Why am I so clear about this? For one simple reason. When I focus on who I am being in world versus what I’m doing, my peace, joy, and
inner power increase dramatically. When those things increase so does my success rate in life. It has been so dramatic that …

Continue reading

Close your eyes and imagine a plumber…what do you see?

I recently had to call Bell Plumbing and Heating over a furnace issue. The experience is one that many small businesses can learn from. They showed up early, they were wearing a clean uniform
and were very polite and articulate. More importantly perhaps was the genuine interest in delivering value.

Now for the back-story, a few months ago my furnace would not fire up. So out came the Bell technician. He looked around and it started up fine. He …

Continue reading

Late last year I finished the book, “The Way We’re Working Isn’t Working,” by Tony Schwartz. In it he refers back to the age of “Enlightenment” and how scientific thought rose to prominence. We
developed a mind-set that said if we can’t measure “it”, then “it” doesn’t exist.

Is that true? Can we measure Truth? Can we measure Love; what about loyalty or intentions? Do these not exist? Do they not make a difference?

I remember many years ago driving from Dallas, Texas to Amarillo and listening to …

Continue reading

I was at a Workshop last week and observed a disturbing and yet familiar sight. This was a group of hospital administrative workers representing admissions and
billing. And there were a number of facilities represented.

What was interesting was that the room by its nature was divided; Registration on the left and Billing on the right. In fact, as you watched the speakers you could
see the two groups respond separately to the questions. One astute facilitator caught this and …

Continue reading

Recently I was reading about multitasking and was reminded of an organization,  that displayed all the symptoms attention deficit hyperactive disorder, (ADHD).

–       
Difficulty sustaining attention

–       
Does not seem to listen when spoken to

–

Continue reading