Integrity

I read an Article by Oprah the other day. She was talking about integrity in a different way. Many of us make commitments, to others; and will move heaven and earth to deliver on those commitments.
What about the commitments we make to ourselves? On these many of us often slide. We don’t deliver integrity to ourselves.

Just like Oprah, I have observed this behavior in myself. Whether it was quitting the smoking habit or making 100 cold calls in a day. I have made a commitment to myself and then slipped. Or, in …

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They Get It:Selling While Servicing

My wife was on the phone today with Capital One regarding a disputed charge. While on the phone with (Lets call her) Jenny, my wife learned that Capital One is the only credit card that does not add
a surcharge when traveling out of the country and that because there are no  blackouts or time restrictions there are card members that have over 2,000,000 miles.

Let’s look a little closer. Jenny was helping my wife with the dispute. She also passed along two value added pieces of information clearly differentiating Capital One from the …

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Making Connections through Networking Part II

In my last post on the subject, I shared several ideas on how the non-networker could become more comfortable at a networking event (LINK). We get prepared by:
–    Knowing who we want to meet
–    How we will introduce ourselves
–    How we will create a few moments of connection by having some prepared questions that are not “salesy”.

In this post, I want to share how we can deepen these connections so that the people you meet will become friendly towards you and want to help you. …

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Making Connections at a networking Event Part I

You are a small business owner and you know you need more customers. You have heard that Networking Events can be a good place to meet people and get leads for your business. The only problem is; you
are uncomfortable around people. Maybe you don’t think you can have meaningful conversations or perhaps you are afraid you have to sell.

Here are some ideas that I have gathered from over the years that may be of some help.

First, prepare for the event:
–    Try to find …

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They Get It

An example of how one company leverages the Immeasurable Things That make a Measurable Difference.

My mother is no longer able to walk very far unassisted. Yet one of her great joys is shopping. I learned today that she can walk into Nordstrom, they will have her sit down and then the sales
professionals will bring her items to look at and or to try on. Now Nordstrom is famous for their customer service policy and they way they service their clientele.

Now that Mom has reduced mobility, …

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Expert Advice for FREE!

I was able to gain over thirty great ideas in 90 minutes yesterday from business and thought leaders for FREE! Yesterday I participated in two MeetUps’ yesterday. I had been watching them for a while and this week was the first Friday in months I was able to attend. I…

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