On a plane to Seattle recently I picked up a Psychology Today magazine. In an article on page 74, of the May issue, Karen Wright reports on money and the stress that many feel about money. In particular, she speaks of the money scripts we all have playing in our…
I just returned from the Annual Institute for the HealthCare Financial Management Association in Seattle Wednesday and I attended the Region III Toastmasters Conference this morning to facilitate a presentation on leadership. I saw extreme positions of leadership at these events. In Seattle, there were 27 rows of vendor booths.…
A few weeks ago, I was traveling on an airline I typically do not fly on due to the dominance of another in my home market. It was a wonderful experience. Yes, I said flying was a wonderful experience. Why? I finished my meeting in Jackson, MS early and arrived…
Dave Brock in a post last week http://partnersinexcellence.blogspot.com/2009/05/how-we-express-ourselves-our-words.html spoke about how the words we use, convey a point of view to our customers. So if we are using words like “lure”,” hunt” or, “eat what we kill” when talking about selling, how do you think our customers would respond.…
I just finished reading a book called the Art and Science of Communications by P.S. Perkins. In her first chapter, she speaks of “Intra-personal” communications. That is, what we say to ourselves and the effect that has on our days and our lives. I also just finished 8 hours of…
I was babysitting my 8 –year old Niece this week and we had a few hours to spend together so we took a walk along Cherry Creek. We got to a place that had great flat stones for skipping. Jailynn said she was “not very good at that”. I…
