I was reading recently and came across an article by Holly Duckworth a business leader and consultant helping organizations to find their authentic action in the world. In it she points out that as leaders we often don’t ask for help. And yet asking for help demonstrates trust in the…
A common challenge for business owners is helping their buyers get over the price objection. There is a three step formula that if you follow it consistently will help you overcome this objection more times than not. The first step is to identify the Impact early in the process by…
Research reported in the NY Times demonstrates that it is the quality of the words we use and hear as children that determines our conversational fluency as a child. Earlier studies had shown that low income kids heard 30 million fewer words by the time they were three and as…
I was catching up on my reading recently and came across an interview with Pedro Baranda, the president of Otis Elevators. It was in the NY Times July/4/2013 (When I say catching up I am serious:-D). The question that caught my eye was, “What do you look for in an…
The way we communicate with ourselves and others absolutely affects the world we experience. And often our word choices affect our communication. “Do or do not, there is no try”…Yoda from the Empire Strikes back When we say, “I’ll try,” our brain gets a different instruction than when we say,…
We often hear how important employee engagement is. Study after study demonstrates higher productivity, less absenteeism, higher customer satisfaction and so on. For a list of 28 studies you can go here. So if employee engagement is important how do we get our employees to take more responsibility for engagement?…
