A few weeks ago, I was traveling on an airline I typically do not fly on due to the dominance of another in my home market. It was a wonderful experience. Yes, I said flying was a wonderful experience. Why? I finished my meeting in Jackson, MS early and arrived…
Dave Brock in a post last week http://partnersinexcellence.blogspot.com/2009/05/how-we-express-ourselves-our-words.html spoke about how the words we use, convey a point of view to our customers. So if we are using words like “lure”,” hunt” or, “eat what we kill” when talking about selling, how do you think our customers would respond.…
I just finished reading a book called the Art and Science of Communications by P.S. Perkins. In her first chapter, she speaks of “Intra-personal” communications. That is, what we say to ourselves and the effect that has on our days and our lives. I also just finished 8 hours of…
I was babysitting my 8 –year old Niece this week and we had a few hours to spend together so we took a walk along Cherry Creek. We got to a place that had great flat stones for skipping. Jailynn said she was “not very good at that”. I…
We all know him or her. They are smart, and they know it. More importantly, they want to make sure you know it. They are the smartest person in the room. When reviewing an idea or product proposed by anyone other than themselves they say things like: “Oh that sucks”…
How important is the spirit of the organization in the business they attract? I recently heard about a contract negotiation. The buyer told the seller that the agreement presented was more favorable to the seller than to the buyer; more so than any of the other agreements presented by finalists…
