I attended an informal networking event last night that was billed as an exploration of global healthcare and medical tourism. There was a good representation of healthcare professionals present. There were representatives from HR (buyers of HC), Providers, and Entrepreneurs, that are building and managing business that are delivering care…
Think back to the person you fell in love with. Do you remember the feeling you had when they listened to every word you said? Do you remember how intently you listened to them unravel their story, so you could get to know them better? take a moment and savor…
As a subscriber to Business Week magazine, I read in the October 1st issue about the power of apologies. The Nottingham School of Economics just published a study where they studied thousands of disgruntled customers for a specific business type. Their goal was to get the customers to remove negative…
As I was walking out of the Gym today, I glanced at the TV monitors and the headline read, “Are Jobs Key to the Recovery?”…DUH, Of course, they are key. Part of the reason the market melted down was because Wall Street and the Great Pool of Money was busy doing deals and creating money out of thin air.
A recovery won’t happen until Main Street recovers along with the markets. What that means is real people doing real working making real things and selling them.
When I read of companies like Simmons Mattress who have been bought and sold, seven times …
When you and I come home and turn our thermostat up or down the equipment kicks in and the temperature adjusts to a nice comfortable temperature. You and I might call this our comfort zone. What is interesting is that HVAC professionals call this the Dead Zone!
When I graduated from college, I set some goals and a Five-year plan. Then life happened. I was promoted into Sales and if I wanted the job, I was going to have to move to St. Louis MO. (That was not in my plan). I was 24 years old and …
I was sitting at the airport last week, when I heard the guy behind me talking to his sales team. I heard the following; “We are not going to do anything about that issue right now. People, I have worked for some really poor performing companies over the years and I have gotten very good at getting out of trouble. So if you need me to help you talk it out with a customer, get me involved.”
Did anyone else hear that the way I did?
– We have a problem
– We are not going to fix the problem
– I’m …
