Helping you to create Inspired Outcomes | Communicating for the Bottom Line

Making a Difference With Enthusiasm

During my morning browse of my news feeds, I came across a post from Agapi Stassinopoulos on “How to Rekindle Your Enthusiasm” . This got me thinking about the role
enthusiasm has played in my success (and I suspect yours). I can remember one firm, early in my career, made me listen to and write a report on a tape called the “Power of Enthusiasm”. I
want to say it was by …

Being a Nice Person

I was reminded last night of the way we influence people all of the time, sometimes unconsciously. My mother belongs to a weekly study group. And, when one
of the ladies has a birthday, they all go to the same restaurant and have lunch and a little cake.

As part of my mother’s gift to the group, she always buys the coffee. Last week on my Mom’s birthday one of the other ladies decided to pick up the tab and was told that there was no charge for
the coffee and the cake. The staff …

Multitasking our way to ADHD

Recently I was reading about multitasking and was reminded of an organization, that displayed all the symptoms attention deficit hyperactive disorder, (ADHD).

–
Difficulty sustaining attention

–
Does not seem to listen when spoken to

–

Doing the Right Thing

It is sometimes fashionable to make fun of Attorneys. Today I am not.

I just finished an article in Bloomberg Business Week Oct 25 – Oct 31 issue. It discussed David Boies, a successful attorney who when faced with a difficult decision made it quickly and decisively.
And he made it in a way that could have cost him his career.

He represented the New York Yankees and Time Warner for his firm. When Turner Broadcasting bought Time Warner they brought to the …

Can you Train People For Customer Service??

I was in a workshop last week with several hospital Admitting managers and professionals. The discussion was on how we hire the perfect individual for the admitting area. One member of our group said they have to have innate customer service mentality, you cannot train for it. My response was really? I
tried to explore this with the group and they did not want to see any other point of view.

…

Gottcha

My wife and I were watching the Daily Show with Jon Stewart the other night. They did a bit with a union group in Nevada that was picketing Wal-Mart. This group was protesting about about hours,
wages, healthcare benefits and so on. If you are familiar with the relationship between Labor and Wal-Mart you can probably guess.

I know many who are sympathetic to the workers and suppliers of Wal-Mart. Yet this union set their cause back in a way that is immeasurable. You see they hired the picketers. That’s right the
picketers …

Communicating for the Bottom Line

Making a Difference With Enthusiasm

Being a Nice Person

Multitasking our way to ADHD

Doing the Right Thing

Can you Train People For Customer Service??

Gottcha

Best of 2017

John Gies

Executive Coach

Best of 2016

John Gies

Executive Coach

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