I was reminded recently of the comic strip character, Pig Pen from the strip Peanuts. He was the little kid that walked around with a cloud of dust surrounding him. http://www.peanuts.com/characters/pigpen/#.Vn6WKvnEXIV I worked with someone like that a few years go. Only it was not a cloud of dust. It…
Organizations are looking for ways to improve engagement and connection with their patients and their customers. Many are finding that consumers like automated communication (text, email and voice). Yet if it is poorly designed or if it hinders the customer from achieving their goals (Checking a balance, getting a lab…
I was catching up on my reading recently and came across an interview with Pedro Baranda, the president of Otis Elevators. It was in the NY Times July/4/2013 (When I say catching up I am serious:-D). The question that caught my eye was, “What do you look for in an…
Have you ever gone into the meeting and come out afterwards and said, “What happened, that’s not what I planned”. Or perhaps, you were having a nice evening at home and all of a sudden you and your beloved are having a fight and you ask yourself “WTF?” Or there…
More and more often now, I am working with people and doing presentations over the phone and the web. This is very convenient both for me and for the buyer/audience. Many buyers report they would rather get introduced to a product or concept this way versus the traditional face to…
I have come to an interesting perspective on failure; at least interesting to me. A few years ago I met a friend who signed his emails “Fail Fast”. Intellectually I got it; Edison had a number of failures (experiments) until he got to his light bulb. But…we get a lot…
