$12.0 Billion Dollars! That’s the amount of waste documented in the US Hospital System due to poor communications according to research from University of Maryland reported in 2009. At the time that represented about two percent (2%) of hospital revenue nationwide!!! Think about that,…when the average Hospital Margin at the…
One of the biggest drivers for employee engagement and performance is that they find meaning in their work. Yet for some jobs it might be hard to imagine the “meaning” of work for let’s say a Bill Collector. Yet having spent a couple of decades in that business and working…
In 2017 Gallup reported that 70% of the US workforce is unengaged! That is a 3 point jump over 2015. How does that happen? I hear all the time from clients and colleagues, “I can’t find good employees.” Is it because the quality of employees has declined? Or is something…
Working with Tom’s organization (not his real name) was intense. You ate what you killed… period. In addition, if a colleague had an account you wanted, you could steal it. There was very little cooperation and Tom’s sales team washed out at a rate of about 45% per year. I…
You can’t control your emotions As a leader, your emotional tone sets the tone for your team. If you are frustrated, your team is in all likelihood going to experience frustrations. I am sure you have heard, “emotions are contagious.” Today there is increasing evidence that they are. Realizing that…
How often have you said this, or heard someone say this? “I don’t think my team has bought in.” “My people don’t seem to be aligned.” “They are not engaged they are just not all in.” “How do I get them to be accountable?” Here are some observations I have…
