Category: Business Culture
How much does “rude” cost?

It turns out it can cost you your life. A recent article in the Wall Street Journal referenced a study from Israel where researchers either said two rude comments to the care team or they made two neutral comments. The teams that received the rude comments…”made significantly more diagnostic errors…
Competition versus Cooperation

Working with Tom’s organization (not his real name) was intense. You ate what you killed… period. In addition, if a colleague had an account you wanted, you could steal it. There was very little cooperation and Tom’s sales team washed out at a rate of about 45% per year. I…
You Say You Want a Promotion? Can you communicate?

I just returned from a workshop where the trainer had people list out on sticky-notes the characteristics of someone that really made a dramatic impact on their lives. She had us do this prior to the workshop kick off. She then provided an overview of Social and Emotional Intelligence. She…
Three Steps To a Better Patient Experience

Recently my wife experienced a visit to the clinic. We’ve been patients here for over 15 years. There have been changes and they have taken on an investor (To improve operations). Here are some of the things they are doing to improve the patient experience: Big fat screen TV…