ARE SALES PEOPLE MANIPULATIVE?!

  Dave Brock in a post last week http://partnersinexcellence.blogspot.com/2009/05/how-we-express-ourselves-our-words.html spoke about how the words we use, convey a point of view to our customers. So if we are using words like “lure”,” hunt” or, “eat what we kill” when talking about selling, how do you think our customers would respond. …

Continue reading

The Mental Equivalent

I just finished reading a book called the Art and Science of Communications by P.S. Perkins. In her first chapter, she speaks of “Intra-personal” communications. That is, what we say to ourselves and the effect that has on our days and our lives. I also just finished 8 hours of …

Continue reading