Been There Done That

I just returned from the Annual Institute for the HealthCare Financial Management Association in Seattle Wednesday and I attended the Region III Toastmasters Conference this morning to facilitate a presentation on leadership.  I saw extreme positions of leadership at these events. In Seattle, there were 27 rows of vendor booths. …

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ARE SALES PEOPLE MANIPULATIVE?!

  Dave Brock in a post last week http://partnersinexcellence.blogspot.com/2009/05/how-we-express-ourselves-our-words.html spoke about how the words we use, convey a point of view to our customers. So if we are using words like “lure”,” hunt” or, “eat what we kill” when talking about selling, how do you think our customers would respond. …

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The Mental Equivalent

I just finished reading a book called the Art and Science of Communications by P.S. Perkins. In her first chapter, she speaks of “Intra-personal” communications. That is, what we say to ourselves and the effect that has on our days and our lives. I also just finished 8 hours of …

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