I recently was hired as the Business Development guy at a start up. In the beginning I have been using a CRM tool Free CRM to track contacts, accounts, Pipeline and Activity. And ,yes it is free.
Friday they had some problems with their servers. With Free what do you expect: not the following
FreeCRM Customer Service Update
Post-Mortem Notification for August 19th Issue
Dear FreeCRM Customer,
First, I would personally like to offer our sincerest apologies for any issues or loss of service over the last few days that were the result of our systems downtime.
In our company’s 7 year history, we have not had a situation in which we have had a security breech or loss of data, or significant downtime of any kind. Although we have had a great track record, this does not excuse any problem or failure whatsoever, and we have instituted a new operational procedure to prevent any kind of occurrence like this from happening in the future.
He went on to explain what happened, what they did to fix it and how they were going to work to avoid it in the future.
How refreshing, an organization that 1) recognized it caused its customers (non –paying I might add) a disruption. 2) they were open about what happened and 3) they told us what they were doing.
How often do you hear that kind of response from your suppliers? (I’ll bet you said not often enough). This one may hurt…How often have your clients gotten a response from you like this?
Take Good Care